Frequently Asked Questions &
Policies
How can I get a Catalog?
This is our most commonly asked question. This is like
asking for a Catalog from GM, Lamborghini is no
different. Lamborghini has been in business since the
early 1950's and they do have some parts for the early cars
left which are available online 24 hours a day from our
website. You however need a parts manual to help
ensure you get the right part you need. Lamborghini
does not offer a "Catalog" per se however this is the
purpose of the Parts Manuals. Lamborghini stocks over
20,000 Different items. There is simply not a way to
catalog all of these parts in one catalog nor would it be
very productive. There are many parts that are used on
several different models and years. If you need
specific parts for a repair we HIGHLY recommend purchasing a
Parts manual prior to your ordering. We can look up
part numbers for you however for multiple items this is a
very tedious and time consuming task and the more you can
help us the better we can serve you. We still suggest purchasing a parts catalog for your vehicle as
you are not permitted to download or print the online images,
however this system should aid in your search. Note* there
are over 60,000 hand entered part numbers. We offer this search
as a guide only. You are responsible for ordering the correct
item with the correct part number. We also hold no
responsibility for incorrectly entered items. Which means you
really should buy your own parts manual!
Labor Reimbursement
As a parts distributor we see our goal as providing
every customer with the parts/services you need.
No Limits Solutions, LLC (Lambostuff &
Bullstuff) does not
manufacture or rebuild parts. We are distributors of these parts
and services. If you receive a part that is DOA (Dead on
Arrival) or if you have a certified rebuilt part that fails or
leaks, you have 5 days to notify Lambostuff so that we can
assess the problem and take appropriate actions to correct the
situation. Unfortunately, as with most companies, we can not be
responsible for any labor reimbursement or costs associated with
installing, uninstalling, testing or any other cost outside the
actual purchase price from Lambostuff. There are simply too many
factors that we have no control over. If you have any questions
regarding a part or this policy, you need to contact a
Lambostuff staff member prior to placing an order. It is your
responsibility as a purchaser, to read and understand our policy
and to clarify any questions before placing an order.
Where do you get your parts?
Our OEM parts are ordered from Lamborghini, our aftermarket items are
manufactured either by us or an affiliate.
Are your parts New and
Original?
YES All parts are brand new factory parts unless
otherwise specified.
How do I know if parts are
sold in pairs or have more than one Qty?
ALL parts are sold by Lamborghini in quantity 1 (ONE) unless
specified in the title or description.
Do you need a VIN (Vehicle Identification Number) to order
from Lambostuff?
No, unless you are ordering a cut key or programmed remote,
or the part description specifies it. However if you are ordering a part for your
Lamborghini we highly recommend supplying that as there are
no refunds on special or out-of-stock orders.
What parts can you get from Lamborghini?
We can supply any original OEM part. We have part
manuals from all the Lamborghini Countach, and Diablo
models. Parts for older models are becoming scarce so
parts for 20 year old cars are more difficult to find. If you have an older Lamborghini or a new
Murcielago we can still get the parts ordered for you,
however you will need to verify Lamborghini's part number as
we are not responsible for the "wrong" item ordered if it is
the wrong part.
How long will it take to receive my order?
Typically a few days if the item is in stock and you are in
the USA, however if we
must order the item for you it could take up to 3 to 4 weeks
depending on customs. Lamborghini does offer an
expedition service where we typically see the order within 10 to
14 days, however this option is more expensive. During checkout
you will have this option you can accept or decline. If your item is on
backorder we will notify you immediately and provide you
with your options. Please note shipping is completely out of
our hands until the parts arrive from Lamborghini. These
shipping times are typical estimates ONLY. Variables such as stock in
Italy, Customs and the shipping company we are receiving from
all play a factor in the speed of the order. Please do not email
us asking about the status of your order everyday. This
will only delay your order. As soon as your part arrives
we will ship it out to you and email you a tracking number.
What is your refund policy?
We will gladly refund ANY item that we have in stock up to
14
days (2 weeks). Please do not expect a refund of any
kind after this time period unless you have an agreement with a
staff member prior to your order. In the event we have to order your item from
Lamborghini or from another manufacture (special order) there are NO refunds.
There are no exceptions. This is simply
because Lamborghini does not allow returns. If you order
a part using a part number you look up or happen to find, you
will need to verify Lamborghini's part number as we are not
responsible for the "wrong" item ordered if it is the wrong
part. On all in stock refunds there IS a 10% restocking fee
and shipping is not refunded. The item must also be in NEW
and resalable condition. We do not refund shipping unless
the wrong part was shipped to you. If you are requesting a
refund, approval should be obtained before you ship the item
back, and you are responsible for shipping and making sure that
the item is packaged properly to meet shipping guidelines and
insurance on the item should be purchased. Used parts are sold
AS IS, and are not returnable, if you have specific
questions on used parts before purchasing, please email or call
us prior to purchasing, as we will under no circumstances issue
refunds on used parts.
What if items are missing or
damaged?
For damaged shipments, please notify us IMMEDIATELY, so
we can start the claims process with the courier. We have 48
hours to notify them of damage. If you are missing an item from
your order, and there is no damage, you have 24 hours after
delivery, to inform
us of this, so we can verify inventory quantities and check
lists, and get your item on its way to you. It is very important
that you unpack and check all your items within 24 hours of
receiving so you know if there are any damages or problems with
the order so you can notify us. We will try to have a
replacement part on its way to you in as quick a fashion as we
can. If it is a special order part, we will have to re-order it
from the factory.
Can I
get help after normal US
business hours?
We serve countries as far West as Japan and we do operate
many hours after 9am-5pm EST via email or by calling and leaving
a voicemail, 937-912-4234.
What forms of payment can I use?
We accept all major credit cards Mastercard, Visa, American
Express and Discover.
We also accept PayPal (www.paypal.com)
and cashier's checks and some PO's from approved companies.
Orders over $4000 may require a wire
bank transfer, especially if it is your first order with us. ALL international
orders over $1000 require a Bank Wired
transfer before we place an order. Sorry we do NOT accept
cashier's checks from other countries. When accepting US
Cashiers checks and money orders, there may be a clearance
delay before your products ship.
How much do you stock?
We have arguably the largest in stock inventory of
Lamborghini Parts in the world. We try to make sure
all common replacement items for as many years and models as
possible are in stock. We also have some used and NLA parts
in stock as well as parts we have obtained from various buy
outs.
What is your pricing policy?
Any items that are in stock and are sold and shipped have
up-to-date pricing on the website. Any parts that are
ordered are subject to change ANYTIME since Lamborghini will often
change their prices without notification. In the event
your part arrives and is more than the advertised price on the website
you will have the option to cancel your order. This is
rare that our pricing changes, however if it does it is not
because we are looking for more money, it is simply because
it has cost us more to order the part. Some items may
be heavy and could also adversely affect your final shipping
amount. Currently shipping is calculated based on the
price. We will contact you if the shipping is more
than the invoiced amount.
Who do you ship through?
For all North & South America Shipments that do not require a
crate or special assistance, we ship via UPS. If you would
prefer another courier, you will have to arrange pickup
yourself. For heavy weight or oversized orders, we will ship DB
Schenker or FeDEX. Overseas
customers we ship once a week via USPS as these are hand
carried to the USPS office for proper customs paperwork. There
is a $8 handling fee for this service. For heavy weight or
oversized orders, we will ship DB Schneker. If
you would prefer another courier, you will have to arrange
pickup yourself. ALL orders using credit card or paypal MUST
have a tracking number. Sorry but there are NO exceptions.
If there is a charge back on your card this is our only proof
your order was shipped/delivered.
What parts Can't I buy from
Lambostuff or Lamborghini?
Lambostuff does not order or sell, Tires, Oil, Fluids of any
kind, Chemicals, Paint (of any kind) or Batteries normally but
currently we do have some stock from a buyout. You can
obtain these items locally or from a local automotive
distributor. These are Hazmat items and we simply will not ship
these items to you outside the United States, unless you arrange
shipping. We will ship airbags, however there is a
$100 hazmat fee plus any additional insurance required.
Liability
As a parts distributor we see our goal as providing
every customer with the parts/services you need.
No Limits Solutions LLC (Lambostuff ) does not
manufacture or rebuild parts. We are distributors of these parts
and services. By ordering from No Limits Solutions LLC (Lambostuff), you
accept any and all liability associated with that part or
service. If you have any questions regarding a part or this
policy, you need to contact a Lambostuff staff member prior to
placing an order. It is your responsibility as a purchaser, to
read and understand our policies and to clarify any questions
before placing an order. |